Điều khoản

COMPLAINT PROCESS

When a dispute arises (after the Customer has made a reservation), the Customer can complain to us directly via the hotline.

Customer complaints are received and will be transferred to the responsible department within 24 hours and resolved as soon as possible.

CANCELLATION POLICY, CHANGE OF PLAY DATE

In case the Customer wants to change the playing date or golf course, please contact our Booking department for support.

CANCELLATION POLICY

Depending on the time and price type, the cancellation policy will be different. Below is the basic cancellation policy, which applies when the cancellation policy is not mentioned in the order or on the online Booking page.

In case of no-show (Customer orders but does not show up), we will charge a penalty for the entire order.

MONEY BACK GUARANTEE POLICY

In case the customer has paid the deposit, pay the yard deposit in full. But due to objective conditions, if you cancel your trip, we will consider refunding the amount to the Customer. Refunds will be based on the regulations of each different yard order. This refund will be officially notified to the Customer by our staff via email.

Refund time is within 5-10 working days depending on the bank.

Form of refund: refund to the provided bank account or the card from which the money was collected

Reimbursement fee: free.

*Note:

We reserve the right to change conditions and cancel policies at any time without prior notice.

We are not responsible for compensation for damages, date changes, golf course changes... that are indirect, incidental or consequential, or in case of force majeure (natural disasters, war...).

STT
Golf Course
Cancellation Regulations
1

Vinpearl Golf Hai Phong

Weekday 3 days | Weekend 7 days

2

Vinpearl Golf Phu Quoc

Weekday 3 days | Weekend 7 days

3

Vinpearl Golf Nha Trang

Weekday 3 days | Weekend 7 days

4

Vinpearl Golf Nam Hoi An

Weekday 3 days | Weekend 7 days

5

FLC Ha Long Golf Club

Inbound Korea 15 days | Vietnamese 3 days

6 FLC Sam Son Golf Links

Inbound Korea 15 days | Vietnamese 3 days

7 FLC Quang Binh Golf Links

Inbound Korea 15 days | Vietnamese 3 days

8 FLC Quy Nhon Golf Links

Inbound Korea 15 days | Vietnamese 3 days

9 Tam Dao Golf Resort

24h

10 Heron Lake Golf Course

48h

11 Dai Lai Golf Club 24h
12 Thanh Lanh Golf Club

Weekday 48h | Weekend 72h

13 Hanoi Golf Club

24h

14 Legend Hill Golf Resort

1 - 11 pax: 48h | Over 12 pax: 6 days

15 King Island Golf Resort Domestic

1 - 11 pax: 48h | Over 12 pax: 8 days

16 King Island Golf Resort Inbound

1 - 11 pax: 48h | Over 12 pax: 8 days

17 Sky Lake Golf Resort Domestic

1 Fly: 24h | 2 Fly: 48h | 3 Fly: 72h

18 Long Bien Gold Course

24h

19 Ruby Tree Golf Club

72h

20 Sono Bell Hai Phong Domestic

48h

21 Sono Bell Hai Phong Inbound

48h

22 Dragon Golf Links Do Son

Weekday 72h | Weekend 96h

23 Tuan Chau Golf Resort

Weekday 48h | Weekend 72h

24 Mong Cai International Golf Course

24h

25 Chi Linh Golf Course

Weekday 1 - 8 pax: 24h ; 9 - 20 pax: 48h ; Over 20 pax: 5 days

Weekend 1 - 4 pax: 24h ; 5 - 12 pax: 48h ; 13 - 32 pax: 5 days

 

26 Royal Golf Course

48h

27 Trang An Golf & Resort

72h

28 Amber Hill Golf & Resort

Weekday 24h | Weekend 48h

29 Stone Valley Golf & Resort

72h

30 Legend Valley Country Club

48h

31 Phoenix Golf Resort

Weekday: 24h | Weekend 4 days

32 Yen Bai Star Golf & Resort

24h

33 Sapa Grand Golf Course

72h

34 Bana Hill Golf Resort

1 - 8 pax: 5 days ; 9 - 11 pax: 7 days ; 12 - 30 pax: 15 days ; Over 30 pax: 20 days

35 Montgomerie Links

1-12 pax: 48h ; 12-20 pax: 4 days ; Over 12 pax: Case by case

 36 Legend Da Nang Golf Resort

1-11 pax: 8 days

37 Hoiana Shores Golf Club 8 days
38 Laguna Lang Co Golf

1-11 pax: 4 days ; 12-29 pax: 7 days ; 30-59 pax: 15 days ; Over 60 pax: 30 days

39 Cualo Golf Resort

48h

40 Muong Thanh Golf Dien Lam

1 - 7 pax: 24h ; Over 8 pax: 48h

41 Muong Thanh Golf Xuan Thanh

1-8 pax: 24h ; 9-20 pax: 48h ; Over 20 pax: 5 days

42 KN Golf Links Cam Ranh

7 days

43 Diamond Bay Golf Club

Weekday: 5 days ; Weekend: 7 days

44 Anara Binh Tien

1-11 pax in weekday: 24h ; Weekend: 48h ; Over 12 pax: 10 days

45 Dalat Palace Golf Club

24h

46 Sam Tuyen Lam Golf Resort

48h

47 The Dalat 1200

1 - 20 pax: 24h ; Over 21 pax: 48h

48 Long Thanh Golf Resort

72h

49 Dongnai Golf Resort

Weekday: 48h ; Weekend: 72h

50 Paradise golf

Case by case

51 Taekwang Jeongsan Country club

1 - 9 pax: 4 days ; Over 10 pax: 7 days

52 Song Be Golf Resort

72h

53 Chau Duc Golf Course

72h

54 The Bluff Ho Tram

3 days

55 Twin Doves

24h

56 Harmonie

24h

57 VietnamGolf & Country Club

Weekday: 48h ; Weekend: 72h

58 Sea Links Golf & Country Club

48h

59 Tan Son Nhat Golf Course

24h

60 West Lake Golf

72h

61 Royal Long An

72h

62 PGA NovaWorld Phan Thiet

144h

63 Eschuri Vung Bau Golf Course

72h

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