Điều khoản

COMPLAINT PROCESS

When a dispute arises (after the Customer has made a reservation), the Customer can complain to us directly via the hotline.

Customer complaints are received and will be transferred to the responsible department within 24 hours and resolved as soon as possible.

CANCELLATION POLICY, CHANGE OF PLAY DATE

In case the Customer wants to change the playing date or golf course, please contact our Booking department for support.

CANCELLATION POLICY

Depending on the time and price type, the cancellation policy will be different. Below is the basic cancellation policy, which applies when the cancellation policy is not mentioned in the order or on the online Booking page.

In case of no-show (Customer orders but does not show up), we will charge a penalty for the entire order.

MONEY BACK GUARANTEE POLICY

In case the customer has paid the deposit, pay the yard deposit in full. But due to objective conditions, if you cancel your trip, we will consider refunding the amount to the Customer. Refunds will be based on the regulations of each different yard order. This refund will be officially notified to the Customer by our staff via email.

Refund time is within 5-10 working days depending on the bank.

Form of refund: refund to the provided bank account or the card from which the money was collected

Reimbursement fee: free.

*Note:

We reserve the right to change conditions and cancel policies at any time without prior notice.

We are not responsible for compensation for damages, date changes, golf course changes... that are indirect, incidental or consequential, or in case of force majeure (natural disasters, war...).