Điều khoản
COMPLAINT PROCESS
When a dispute arises (after the Customer has made a reservation), the Customer can complain to us directly via the hotline.
Customer complaints are received and will be transferred to the responsible department within 24 hours and resolved as soon as possible.
CANCELLATION POLICY, CHANGE OF PLAY DATE
In case the Customer wants to change the playing date or golf course, please contact our Booking department for support.
CANCELLATION POLICY
Depending on the time and price type, the cancellation policy will be different. Below is the basic cancellation policy, which applies when the cancellation policy is not mentioned in the order or on the online Booking page.
In case of no-show (Customer orders but does not show up), we will charge a penalty for the entire order.
MONEY BACK GUARANTEE POLICY
In case the customer has paid the deposit, pay the yard deposit in full. But due to objective conditions, if you cancel your trip, we will consider refunding the amount to the Customer. Refunds will be based on the regulations of each different yard order. This refund will be officially notified to the Customer by our staff via email.
Refund time is within 5-10 working days depending on the bank.
Form of refund: refund to the provided bank account or the card from which the money was collected
Reimbursement fee: free.
*Note:
We reserve the right to change conditions and cancel policies at any time without prior notice.
We are not responsible for compensation for damages, date changes, golf course changes... that are indirect, incidental or consequential, or in case of force majeure (natural disasters, war...).
STT |
Golf Course
|
Cancellation Regulations |
---|---|---|
1 |
Vinpearl Golf Hai Phong |
Weekday 3 days | Weekend 7 days |
2 |
Vinpearl Golf Phu Quoc |
Weekday 3 days | Weekend 7 days |
3 |
Vinpearl Golf Nha Trang |
Weekday 3 days | Weekend 7 days |
4 |
Vinpearl Golf Nam Hoi An |
Weekday 3 days | Weekend 7 days |
5 |
FLC Ha Long Golf Club |
Inbound Korea 15 days | Vietnamese 3 days |
6 | FLC Sam Son Golf Links |
Inbound Korea 15 days | Vietnamese 3 days |
7 | FLC Quang Binh Golf Links |
Inbound Korea 15 days | Vietnamese 3 days |
8 | FLC Quy Nhon Golf Links |
Inbound Korea 15 days | Vietnamese 3 days |
9 | Tam Dao Golf Resort |
24h |
10 | Heron Lake Golf Course |
48h |
11 | Dai Lai Golf Club | 24h |
12 | Thanh Lanh Golf Club |
Weekday 48h | Weekend 72h |
13 | Hanoi Golf Club |
24h |
14 | Legend Hill Golf Resort |
1 - 11 pax: 48h | Over 12 pax: 6 days |
15 | King Island Golf Resort Domestic |
1 - 11 pax: 48h | Over 12 pax: 8 days |
16 | King Island Golf Resort Inbound |
1 - 11 pax: 48h | Over 12 pax: 8 days |
17 | Sky Lake Golf Resort Domestic |
1 Fly: 24h | 2 Fly: 48h | 3 Fly: 72h |
18 | Long Bien Gold Course |
24h |
19 | Ruby Tree Golf Club |
72h |
20 | Sono Bell Hai Phong Domestic |
48h |
21 | Sono Bell Hai Phong Inbound |
48h |
22 | Dragon Golf Links Do Son |
Weekday 72h | Weekend 96h |
23 | Tuan Chau Golf Resort |
Weekday 48h | Weekend 72h |
24 | Mong Cai International Golf Course |
24h |
25 | Chi Linh Golf Course |
Weekday 1 - 8 pax: 24h ; 9 - 20 pax: 48h ; Over 20 pax: 5 days Weekend 1 - 4 pax: 24h ; 5 - 12 pax: 48h ; 13 - 32 pax: 5 days
|
26 | Royal Golf Course |
48h |
27 | Trang An Golf & Resort |
72h |
28 | Amber Hill Golf & Resort |
Weekday 24h | Weekend 48h |
29 | Stone Valley Golf & Resort |
72h |
30 | Legend Valley Country Club |
48h |
31 | Phoenix Golf Resort |
Weekday: 24h | Weekend 4 days |
32 | Yen Bai Star Golf & Resort |
24h |
33 | Sapa Grand Golf Course |
72h |
34 | Bana Hill Golf Resort |
1 - 8 pax: 5 days ; 9 - 11 pax: 7 days ; 12 - 30 pax: 15 days ; Over 30 pax: 20 days |
35 | Montgomerie Links |
1-12 pax: 48h ; 12-20 pax: 4 days ; Over 12 pax: Case by case |
36 | Legend Da Nang Golf Resort |
1-11 pax: 8 days |
37 | Hoiana Shores Golf Club | 8 days |
38 | Laguna Lang Co Golf |
1-11 pax: 4 days ; 12-29 pax: 7 days ; 30-59 pax: 15 days ; Over 60 pax: 30 days |
39 | Cualo Golf Resort |
48h |
40 | Muong Thanh Golf Dien Lam |
1 - 7 pax: 24h ; Over 8 pax: 48h |
41 | Muong Thanh Golf Xuan Thanh |
1-8 pax: 24h ; 9-20 pax: 48h ; Over 20 pax: 5 days |
42 | KN Golf Links Cam Ranh |
7 days |
43 | Diamond Bay Golf Club |
Weekday: 5 days ; Weekend: 7 days |
44 | Anara Binh Tien |
1-11 pax in weekday: 24h ; Weekend: 48h ; Over 12 pax: 10 days |
45 | Dalat Palace Golf Club |
24h |
46 | Sam Tuyen Lam Golf Resort |
48h |
47 | The Dalat 1200 |
1 - 20 pax: 24h ; Over 21 pax: 48h |
48 | Long Thanh Golf Resort |
72h |
49 | Dongnai Golf Resort |
Weekday: 48h ; Weekend: 72h |
50 | Paradise golf |
Case by case |
51 | Taekwang Jeongsan Country club |
1 - 9 pax: 4 days ; Over 10 pax: 7 days |
52 | Song Be Golf Resort |
72h |
53 | Chau Duc Golf Course |
72h |
54 | The Bluff Ho Tram |
3 days |
55 | Twin Doves |
24h |
56 | Harmonie |
24h |
57 | VietnamGolf & Country Club |
Weekday: 48h ; Weekend: 72h |
58 | Sea Links Golf & Country Club |
48h |
59 | Tan Son Nhat Golf Course |
24h |
60 | West Lake Golf |
72h |
61 | Royal Long An |
72h |
62 | PGA NovaWorld Phan Thiet |
144h |
63 | Eschuri Vung Bau Golf Course |
72h |